- Returns & Exchanges
Returns & Exchanges
Love it but need a different size? We're happy to exchange your item for another size within 14 calendar days of delivery!
Simply contact firstname.lastname@example.org and include your order number. We will respond with complete and easy return instructions.
CAN'T WAIT TO WEAR YOUR NEW DRESS? Good news! You don't need to wait until the returned item reaches our HQ. As soon as you send proof of postage to us (tracking number or picture of your postage receipt), the replacement item will be processed and shipped out to you!
PLEASE NOTE THAT:
- Exchanges are shipped free of charge.
- To be eligible for a quick exchange, you must contact us within 48 hours of receipt. After that time, all returned items must be received and inspected before any replacements are sent out.
- We do not cover your shipping costs back to us but any postage to you in regards to an exchange will be covered by us.
- If the replacement item is less expensive than the original, the difference will be refunded back to you via store credit.
- We are subject to only one exchange/return per item purchased. All exchanges are final.
- Our returns/exchanges policy does not apply in the case of certain products which cannot be returned/exchanged for hygiene reasons, being swimwear and jewellery.
- Please DO NOT return goods to the address on any shipping note that accompanied the original order. We will be unable to process any exchanges sent to this address. Once you have informed us of the intent to return we will provide the appropriate return address.
We're sorry your order didn't work out, so let us make things right. We are happy to accept for return any garment that is dispatched to us within 14 days of receipt by you. All items need to be sent back to us in perfect condition, unused, unwashed and have all tags attached.
HOW TO MAKE YOUR RETURN:
- All returns must be authorized by an RMA Number. Email email@example.com for authorization number before shipping back any merchandise. Please include your order number, specific items requesting to be returned, and reason(s) for return.
- A Return Merchandise Authorization Number (RMA) will be sent to you within 24 hours (excluding Saturdays, Sundays & Public Holidays). Please note that any items returned without a RMA number will not be processed.
- Use the original packaging. Pack and securely seal the merchandise, and mark your RMA# on the outside of the box below the return address. Ship your return to the address sent with your Return Authorization Number. Please DO NOT return goods to the address on any shipping note that accompanied the original order. We will be unable to process any returns sent to this address. Once you have informed us of the intent to return we will provide the appropriate return address.
- We recommend returning the items to us using recorded / insured post. If the parcel isn’t sent with a tracking number and is lost, we obviously cannot refund the purchase. DreamitWearit.com is not responsible for lost packages when a buyer does not use an appropriate form of tracking.
- Once the return process is complete, you will receive an email confirmation of your return/exchange verifying the transaction.
- Our returns/exchanges policy does not apply in the case of certain products which cannot be returned for hygiene reasons, being swimwear and jewellery.
- If the item you received is faulty, please contact us within 48 hours of receipt quoting your order number, your name and details of the product. We will then advise on how to proceed with the return. You have 14 days from receipt to return the item.
- We cannot be held responsible for returns sent back if these steps are not followed.
PLEASE NOTE THAT:
- We inspect all returned items when they arrive.
- Unless applicable, delivery charges are not refunded.
- Refunds will be made using the original payment method.
- Unfortunately we don't cover your shipping costs back to us, but any postage to you in regards to an exchange will be covered by us.
- Refunds on purchases made with a credit card will only be credited to the same card.
- Items returned from outside the EU are only eligible for exchange or refund via store credit.
- Items advertised as "Free Shipping" that are returned for a refund will be charged the original shipping fee (£12.00). Any orders that are returned will be charged this fee per item.
- Items purchased under special promotions that involve a reduction in price from the normal retail price are final sale.
- Items purchased using online store credit are final sale.
- Final sale items cannot be returned or exchanged.