FAQs

You'll receive an order confirmation email containing your order number and purchase details. Once your order has been shipped, we'll send you a shipping confirmation with tracking information.

Yes! You can request a cancellation as long as your order has not yet been shipped. Once an order has been dispatched, we are unfortunately unable to cancel it. If you no longer need your order, you can arrange a return after receiving it, in accordance with our return policy.

Please email us at contact@dreamitwearit.com as soon as possible, including your order number and the changes you need. We'll do our best to help, but changes may not be possible once your order is being prepared or has been dispatched.

Contact us immediately with your order number and the correct shipping address. We'll check whether the address can still be updated. Unfortunately, changes cannot be guaranteed once an order has been dispatched.

If an item becomes unavailable after you've placed your order, we'll contact you to explain the situation. You may choose an available alternative or receive a refund for the unavailable item.

Orders are normally processed and shipped within 1 business day. Our working days are Monday through Friday, excluding public holidays. Shipping transit times begin after dispatch.

Shipping to the USA typically takes 3–4 business days after dispatch, plus 1 business day for processing. Delivery times vary by destination and are estimates rather than guarantees. View our Shipping & Delivery page for worldwide estimates.

Unfortunately, expedited and overnight shipping are not currently available. We always aim to prepare and dispatch orders as quickly as possible.

Absolutely! We offer free standard shipping to our listed international destinations. You can find the countries we serve and their estimated delivery times on our Shipping & Delivery page.

No Customs Fees. Ever.

We cover all customs duties and import taxes worldwide, so you never have to pay extra import charges upon delivery.

The price you see is the price you pay.

Once your order ships, we'll email you tracking information. You can also visit our Track Your Order page for guidance. You don't need to create an account to receive shipping updates.

Occasionally, carrier or customs delays can affect delivery times. Please check your tracking information first. If your package is significantly delayed or appears to be lost, email us with your order number and we'll investigate and help resolve the issue.

We recommend ordering well in advance of your event. Although we do our best to dispatch orders promptly, delivery dates cannot be guaranteed. Ordering early also allows extra time for a size exchange if needed.

We accept eligible returns within 14 calendar days of receiving your order. Items must be unworn, unwashed and in their original condition, with tags attached. Please read our Returns & Exchanges policy for full details and applicable consumer rights.

Email returns@dreamitwearit.com within 14 days of receiving your order, including your order number. We'll send you the return instructions and the appropriate return address. Please don't send items back without contacting us first.

Under our standard store return program, approved returns are issued as store credit, which never expires and can be used toward a future purchase. Where a refund is required by applicable consumer law, your statutory rights remain unaffected.

Of course! We offer free exchanges for eligible items. Simply email returns@dreamitwearit.com within 14 days of receiving your order, telling us which size or style you need. We'll provide the exchange instructions. Return postage may apply.

We're very sorry if something isn't right with your order. Please contact us as soon as you discover the issue, including your order number, a description and photos if possible. We'll review the situation and help arrange an appropriate solution in accordance with your legal rights.

We recommend checking your bust, waist and hip measurements against our Size Guide before ordering. If you're between sizes or unsure about the fit of a particular style, feel free to contact us.

No worries! Contact our returns team within 14 days of receiving your order and we'll help you arrange a size exchange, subject to availability and our exchange conditions.

Please follow the care instructions on your garment's label. Different fabrics and embellishments may require special care, so always check the label before washing or cleaning your dress.

We accept major credit and debit cards and other supported payment methods. All currently available payment options are displayed during checkout.

Enter your discount code in the coupon or promotional code field at checkout and apply it before completing your purchase. Discount codes cannot be combined unless a promotion specifically states otherwise.

Unfortunately, discount codes cannot be applied retroactively once an order has been completed. Please make sure your discount appears at checkout before submitting your order.

If you have a valid Dream it Wear it gift certificate, you can redeem it using the gift certificate option at checkout, where available. Please contact us if you experience any difficulties.

Absolutely! You can place your order as a guest without creating an account. You'll still receive your order confirmation and shipping updates by email.

If you placed your order as a guest, it may not automatically appear in an account you create later. Don't worry, your order is still valid! Contact us with your order number and email address and we'll be happy to help.

Go to the account sign-in page and select "Forgot your password?". Follow the instructions sent to your registered email address. If you checked out as a guest, you may not have an account password to reset.

We're happy to help! For general questions, email contact@dreamitwearit.com. For returns and exchanges, email returns@dreamitwearit.com. Please include your order number when contacting us about an existing purchase.