Protecting your Privacy At DreamitWearit, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority. We know the world of data security can be tricky (and a little zzzz), but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related.
HOW WE GET YOUR INFO
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.
- Functionality Cookies - The cookies required for users to navigate the website and use features such as add to bag and login.
- Preference Cookies - The cookies used to store your preferences. This includes things like language and country so we can make your experience way more personal - it’s all about you!
- Analytics Cookies - The cookies that allow us to analyse how customers use the website and allow us to action this information to improve our experience and offering. We always wanna make things better for you.
WHY WE COLLECT YOUR DATA
We recognise the need to treat any customer data in an appropriate and lawful manner, and only collect and process the data on the basis of contract, and legitimate interests.
We collect data about you for the purpose of fulfilling our duties of any contract made by us when receiving an order placed by you, the customer.
We may also, with your consent, collect your data for the purpose of providing you with marketing, promotional, or competition information.
WHAT DO WE DO WITH YOUR INFORMATION
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products and other updates. You also provide your permission to receive emails from our partners sites and selected third parties. You have the right to opt-out at any time.
We will only keep your data for as long as is necessary to operate our business. You can request to to see the infomation we hold at any time by contacting email@example.com
Our security procedures mean that we may request proof of identity before we reveal any information. This proof of identity could take the form of any personal data provided to us upon registration of your account. We would suggest that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.
WHAT DATA DO WE STORE?
The personal information we collect about you includes the following:
- Your Details: name, email address, billing address, shipping address(es), mobile phone number
- Your Transactions: orders numbers, products purchased, discounts used, gift cards used, communications regarding orders
- Loyalty Rewards Scheme: points earned, points redeemed, social account sign-ups, social account sharss, date of birth, gift cards issued, vouchers issued, gift cards redeemed
- Technical Information: Your IP address, password (encrypted), dates and times of logins
- Marketing Preferences: the options you set for receiving marketing communications
- Competitions: Any information you provide in regards to competions and surveys
- Correspondance: Any communication with Customer Service
HOW YOUR DETAILS ARE PROTECTED
Across all our site we use security measures to ensure your personal information is protected. Your data is also protected during any online transmission using Secure Sockets Layers (SSL) encryption software.
We also have the appropriate security measures in all our physical locations to protect against the loss, misuse, or alteration of information that we have collected about you from any of our platforms.
We will not transfer personal data we have collected from you to any third party data processors located in countries outside of the European Economic Area ('EEA').
KEEPING YOUR INFO ON FILE
When it comes to keeping your deets on file, we basically hold your personal information for:
- As long as you have an account with us.
- As long as it is needed to provide services to you.
- Or as long as it is necessary in order to produce support related activities.
In certain cases, we may keep hold of some of your information after you have closed your account, or it is no longer needed to provide the services to you. This type of situation may arise if your details are needed to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
SAYING NO TO UNWANTED MARKETING MESSAGES
If, at any time, you decide you want us to stop hitting you up via your inbox - this is cool. You can stop receiving any form of marketing messages from us by:
- Letting us know via updating your account settings to reflect this new request.
- Clicking on the ‘unsubscribe’ link in any email or text message you receive from us.
- Getting in touch and contacting our customer services team direct.
Once any of the above are actioned, we’ll update your profile. Don’t worry, choosing to stop receiving our marketing messages won’t stop communications with us completely. You’ll still get important updates you need to know about from us with regards to your order(s), we call these ‘service contacts’.
We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. arranging for a product to be sent to you. These may include, but are not limited to:
- Payment gateways
- Delivery fulfilment companies
- Technology hosts, such as servers and email distributors
- Business partners
Any information disclosed to us that is shared with any of our third-parties affiliations, or business partners will be limited to only the data needed to carry out instructions to complete your orders, or delivery of your goods.
Our sites may also contain links to the websites of our affiliates, business partners, their networks, and advertisers. If you follow a link to these websites they have their own privacy policies, which may differ from that of ours. Please check the details of these policies before you provide any details to third parties directly.
The third party payment gateway, collect your payment card details in order to complete your purchase made through our site(s), mobile applications and at the kiosk in store. If you chose a credit option for your payment, your order details will be sent to a third party provider. They will require further information to perform a credit check before any credit is agreed.
WHAT ARE YOUR RIGHTS?
Under current legislation you have certain mandatory rights regarding your data. You will have the right to:
- Request a copy of your data
- Request any data to be corrected
- Request data to deleted if it is of no longer legally or operationally required
- Object to your data being used for profiling
If you wish to exercise any of the above rights please contact us at firstname.lastname@example.org
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime by accessing your account and updating your preferences, unsubscribing on email or by contacting email@example.com
THIRD PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
For example we share you data with our logistics partners, payment partners, courier companies, ecommerce platforms and returns services in order to process and distribute your order.
We also share information with companies who help us to tailor your shopping experience. These include social media platforms, marketing and advertising services and loyality schemes. We do not however share your personal details with these organisations but we do share your product viwing and purchase history to help us make better recommendations on marketing channels.
Any third parties processing customer data outside of the EEA on behalf of DreamitWearit must participate in the EU-US and Swiss-US Privacy Shield frameworks. This ensures that companies have a standard for protecting and processing your data. We sometimes provide personal information to third parties to perform services on our behalf. If we transfer personal information to a third party, the third party's access, use, and disclosure of the personal data must also comply with Privacy Shield obligations.
CHANGES TO THIS POLICY
This privacy notice was last updated on 24/05/2018
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.