YOUR ORDER, EVERY STEP OF THE WAY
Your delivery, made simple.
We want you to enjoy your shopping experience from the moment you place your order until your beautiful new outfit arrives. Following your delivery is simple, and we're here to guide you every step of the way.
SIMPLE & CONVENIENT
How to Track Your Order
Once your order has been dispatched, you can follow its journey in just three simple steps.
Check Your Email
Find the shipping confirmation email we send when your order is dispatched.
Open Tracking
Click the TRACK YOUR ORDER button in your email to open your shipment's tracking page.
Follow Delivery
Check your shipment's progress, tracking history and latest available delivery information.
No account login is needed to open the tracking link from your shipping confirmation email.
ANOTHER WAY TO FOLLOW YOUR ORDER
Track From Your Account
If you placed your order using a Dream it Wear it customer account, you can also access your tracking page directly from your order details.
Simply sign in, select your order and click the TRACK YOUR ORDER button. It becomes available once your order has been shipped.
SIGN IN TO YOUR ACCOUNTOrdered as a guest? No problem. You can use the tracking button in your shipping confirmation email without signing in.
GOOD TO KNOW
Shipping & Delivery Information
Order Processing
1 Business Day
We normally prepare, package and dispatch orders within one business day.
Shipping Time
Typically 3-4 Business Days
Transit times vary by destination and may be affected by customs processing or carrier delays.
Business days exclude weekends and public holidays. Delivery estimates are not guaranteed and may vary depending on your location and carrier conditions.
UNDERSTANDING YOUR DELIVERY
What Happens After Your Order Ships?
Once your order has been dispatched, tracking information may take a little time to become available or show its first update.
As your package travels to its destination, it may pass through several shipping facilities and customs clearance before reaching the local delivery carrier.
If customs processing takes longer than expected, this does not necessarily mean your parcel has been lost.
Your tracking page provides the latest available shipment information. When local delivery carrier details become available, they may also be displayed there.
WE'RE HERE TO HELP
Need a Little Help?
Can't find your shipping confirmation email? Please check your spam or junk folder first. If you still need assistance with your order or shipment, our customer service team will be happy to help.
CONTACT USWe're here to make your shopping experience as smooth as possible.
