SHOP WITH CONFIDENCE
Returns & Exchanges
We want you to feel wonderful in your new outfit. If something isn't quite right, we're here to help make the process as simple as possible.
01 / FIND YOUR PERFECT FIT
Exchanges
Need a Different Size? Exchanges Are Free!
Love your dress but need a different size? We're happy to offer free exchanges within 14 calendar days of receiving your order. Simply get in touch and we'll guide you through the process.
To request an exchange, please email returns@dreamitwearit.com within 14 calendar days of receiving your order. Include your order number and the size or style you'd like instead.
Our team will check availability and provide simple, step-by-step instructions to arrange your replacement as quickly as possible.
Exchange items must be in their original condition, unworn, unwashed and with all original tags attached. All exchanges are subject to product availability.
We cover the shipping cost of your replacement item. We'll explain the arrangements when you contact us.
02 / RETURN INFORMATION
Returns
We're sorry your order didn't work out. We accept eligible return requests within 14 calendar days of receiving your order.
Returned garments must be in their original condition, unworn, unwashed, free from stains or damage and with all original tags attached. Please take care when trying on your items to avoid makeup marks or other signs of wear.
Return postage is the customer's responsibility. We recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.
All returned items are inspected upon arrival. If an item does not meet the applicable return conditions, we'll contact you to explain the outcome and available options. This does not affect your legal rights.
Under our standard store return policy, eligible returns are processed as store credit, which never expires. We also add an extra $30 in store credit to help cover your return shipping expenses. This additional credit applies to qualifying store-credit returns.
This is our standard store return policy. Any statutory refund rights applicable to your purchase remain unaffected. Please see our Terms & Conditions for further details.
03 / STEP BY STEP
How to Make a Return
Returning an item? Follow these simple steps and we'll guide you through the process.
Contact Our Returns Team
Email returns@dreamitwearit.com within 14 calendar days of receiving your order. Include your order number and the item you'd like to return.
Receive Your Return Instructions
We'll send you the return address, your Return Merchandise Authorization (RMA) number and instructions. We normally respond within 24 hours, excluding weekends and public holidays.
Send Your Return
Follow the instructions provided by our team. Pack your items securely, include the requested return information and use a tracked shipping service.
For international returns, clearly mark the parcel "Returned Goods" on the customs declaration. Please retain your tracking number and proof of postage.
Return Confirmation
Once we receive and inspect your return, we'll confirm the outcome by email. Eligible returns under our standard store-credit program will receive store credit for the accepted merchandise plus an additional $30 towards return shipping costs. Where a statutory refund applies, it will be handled according to applicable law.
By placing an order, you acknowledge that our Returns & Exchanges Policy and Terms & Conditions have been made available to you. Our standard store-credit return conditions apply where permitted by law. Nothing in these policies limits any mandatory consumer rights applicable to your purchase.
04 / SOMETHING NOT RIGHT?
Damaged or Incorrect Items
We take great pride in the quality of our clothing and carefully prepare every order. However, if your item arrives damaged, faulty or incorrect, please contact us as soon as you discover the issue.
Email returns@dreamitwearit.com with your order number, a description of the problem and photos if possible. We'll review the situation and arrange an appropriate solution in accordance with your legal rights.
WE'RE HERE FOR YOU
Need Help With a Return or Exchange?
Our team will be happy to guide you through the process and answer any questions you may have.
CONTACT OUR RETURNS TEAM